Service Centers
The React Health Technical Services team operates two service centers in the United States to evaluate and repair React Health devices.
Our service operations support customers across the country with experienced technical evaluation, repair, and return processing from our dedicated service depots.
Bothell, WA
React Health service depot supporting technical evaluation and repair services.
Columbus, OH
React Health service depot supporting technical evaluation and repair services.
We also work with approved Independent Repair Centers. Click here to view the list of authorized Independent Repair Centers.
Customer Inquiry and RMA Process
We strive to maintain the lowest turnaround time possible during the return merchandise authorization (RMA) process. Once a device is received, it is evaluated by an experienced technician, repaired, and returned as soon as possible.
Start a Request
- To initiate an RMA or report a product issue, please click here.
- For questions regarding the service of Invacare devices, please contact: Invacare Service Team
- For questions regarding the service of G3, G3 X, Phoenix 5L, and Stratus 5L devices, please contact: Tech Support
- For questions regarding the service of ventilator devices, please contact: Ventec Service Team
What to Expect
- Submit your inquiry or complaint through the online form.
- Our team reviews the request and determines next steps.
- If service is required, the device is received and evaluated by an experienced technician.
- Repairs are completed and the device is returned as quickly as possible.
What Products Does React Health Service?
Oxygen
- Stratus 5L
- Phoenix 5L
- Platinum 10L
- Homefill
Sleep
- G3
- G3X
Ventilation
- V-Home
- V+Pro
- VC and VC+Pro
- VOCSN and VOCSN+Pro
For Invacare devices that are in warranty, repairs must be completed by an authorized repair center.
Independent Repair Center Support
Interested in Becoming an Independent Repair Center?
We offer service training and support to Independent Repair Centers interested in providing technical services. IRC approval and training are subject to authorization.
Please contact Tech Support for more details.
Already an Approved Independent Repair Center?
Approved Independent Repair Centers may access the Service and Clinician Portal using the link below.
If you experience issues logging into the Service Portal, please contact Tech Support for support.
Login to the Service and Clinician Portal